En av kurserna inom ITIL® Service Lifecycle

Innehåll

  • Introduction to service design
  • The purpose, goals and objectives of service design
  • The scope of service design
  • The business value of service design activities
  • The context of service design in the ITIL service lifecycle
  • Service design inputs and outputs and the contents and use of the service design package and service acceptance criteria
  • Service design principles
  • Design service solutions related to a customer’s needs
  • Design and utilize the service portfolio to enhance business value
  • The measurement systems and metrics
  • Service design models to accommodate different service solutions
  • Service design processes
  • The interaction of service design processes
  • The flow of service design as it relates to the business and customer
  • The five design aspects and how they are incorporated into the service design process
  • Service design technology-related activities
  • Requirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
  • The design of technical architectures for data and information management, and application management
  • Organizing for service design
  • How to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
  • The service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles
  • Technology considerations
  • Service design related service management tools, where and how they would be usedThe benefits and types of tools that support service design
  • Implementation and improvement of service design
  • The six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
  • How business impact analysis, service level requirements and risk assessment can affect service design solutions
  • Challenges, critical success factors and risks
  • Be able to provide insight and guidance for design challenges, risks and critical success factors

Kontakta mig!

Vill du veta mer eller har du frågor om den här utbildningen? Fyll i ditt telefonnummer eller e-post så kontaktar vi dig inom kort!

Tack för visat intresse

Vi kommer att kontakta dig så fort som möjligt!